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Concur (T&E) Support Analyst - EMEA

Position Title: Concur (T&E) Support Analyst - EMEA
Location: Dublin

Digital Realty is growing, and we are looking for our very first EMEA based Concur (Travel and Expense System) Support Analyst. As part of a global network of systems support analysts you will contribute by helping colleagues use Concur to manage their travel plans and log their expenses.

What does this position involve?

Inhouse travel and expense systems can sometimes be confusing, or perhaps do not run smoothly from time to time. The Concur (T&E) Support Analyst is there to help Digital Realty colleagues solve systems-based travel and expense related issues. You will not be able to solve everything - we anticipate Level 1 and some Level 2 support actions to start with. Anything you can’t solve; you will escalate to the technical folks at Concur.

What type of person will be a fantastic fit for this position?

  • Self-reliant, curious, resourceful and with great customer skills
  • Positive and solutions driven when dealing with customer requests.
  • Be human – able to empathise and support customers through with their requests.
  • Use your amazing listening and analysis skills to identify what the customer actually needs!
  • Follow up and communicate effectively with customers.
  • Prioritise and escalate requests in a methodical sensible way.
  • Liaise with our application vendor (Concur) to resolve technical challenges.
  • Great attention to detail and a genuine interest in technology to help us make the most of our systems.

What experience will you need?

Some experience of supporting users’ requests will be useful, but we are also open to graduate level entries who are passionate about technology and are looking for their first role in a growing global company.

A bit about us

Interxion: A Digital Realty Company, is a leading provider of carrier and cloud-neutral data centre services across EMEA. With more than 700 connectivity providers in over 100 data centres across 13 European countries, we are at the heart of the internet – powering finance, communication, healthcare, creativity, entertainment, life. As part of Digital Realty, our customers now have access to 49 metros across six continents. We’ve 2,800+ colleagues around the world who work together, come up with life-changing solutions and create connections that matter every day.

What we can offer you

Our rapidly evolving business sector offers the opportunity to be part of a courageous and passionate team who work together to understand and meet the changing needs of our global customers. Join us and you’ll be part of a supportive and inclusive environment where you can bring your whole self to work. As part of our team, you’ll get to work with people from different business areas, challenge the way we do things and put your ideas into action. We’ll also give you plenty of development opportunities so you can build a rewarding and successful career with us. This is an exciting time to join our business so apply now and make your mark on our future.