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Incident Coordinator (f/m/d)

Position Title: Incident Coordinator (f/m/d)
Location: Frankfurt

Your Role

The Incident Coordinator (IC) owns local incident process and keeps track of incident timeline and activities. Follows up and coordinates incidents concerning technical or functional issues. IC is the single point of contact in case of an incident, which can restrict the operations in our data centers. Furthermore your will be responsible for tracking the measurements of corrective incident actions and create and maintains monthly incident reports. You see yourself in a role of a country process owner for incident management regarding our systems, trainings for the operational departments and local processes? Than apply now!


Your Profile

  • Bachelor’s degree in business administration with a technical focus  
  • Min. 5 years of experience in Service Support with focus on incident & escalation or experience in the Data Center industry with deep knowledge of all systems within a Data Center
  • Skilled in incident & escalation management
  • Skilled in process & improvement management
  • Fluent English & German
  • Excellent teamwork skills
  • Customer focus
  • Problem solving skills, persistent to solve the incident
  • Excellent communication and interpersonal skills


A bit about us

Digital Realty is the leading provider of carrier and cloud neutral data centre services by delivering the full spectrum of data center, colocation and interconnection solutions. PlatformDIGITAL®, the company’s global data center platform, provides customers with a secure data meeting place and a proven Pervasive Datacenter Architecture (PDx™) solution methodology for powering innovation and efficiently managing Data Gravity challenges. Digital Realty gives its customers access to the connected data communities that matter to them with a global data center footprint of 300+ facilities in 50+ metros across 28 countries on 6 continents. We've 3,500+ colleagues around the world who work together, come up with life-changing solutions and create connections that matter every day.


What we can offer

Our rapidly evolving business sector offers the opportunity to be part of a courageous and passionate team who work together to understand and meet the changing needs of our global customers. Join us and you’ll be part of a supportive and inclusive environment where you can bring your whole self to work. As part of our team, you’ll get to work with people from different business areas, challenge the way we do things and put your ideas into action. We’ll also give you plenty of development opportunities so you can build a rewarding and successful career with us.