Thank you for your interest in joining the team. Unfortunately, this role is no longer open to new applications.
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Your Role
The Junior Customer Service Technician is responsible for carrying out Service Requests, which could be remote hands services for customers, cross-/disconnects, and elements of customer implementations. The position reports to the Customer Service Manager (CSM). Internal contacts mainly with various operational departments like Customer Service Planning and external contact with suppliers and customers. The Junior CST works closely with the CSM (or Site Manager), the Customer Service Planning team, and Customer Service Planning Coordinators to ensure the Service Request of Customers are taken care of according to the agreed SLA. This is critical to an excellent customer experience.
What you'll need
• Vocational education in one of the relevant fields (datacenter, telecommunications, IT or electrical)
• Experience with electrical wiring, networks, optical fiber installations and dark fiber
• Happy to work independently, show initiative and proactivity
• Ability to prioritize in a complex, fast-paced environment
• Team Player with excellent and respectful communication (orally and written)
• Proactive mindset that focuses on 100% uptime and drives all decisions under this prerequisite
A bit about us
Digital Realty supports the world's leading enterprises and service providers by delivering the full spectrum of data center, colocation and interconnection solutions. PlatformDIGITAL®, our global data center platform, gives customers a reliable foundation for scaling their digital business and efficiently managing data gravity challenges. The size and scale of our business puts us in a unique position to offer customers access to 290 facilities in 49 metros across 24 countries and six continents
A bit about our Operations team
Our Operations team keeps our customers’ infrastructure running safely and securely. We get plenty of opportunities to take on a variety of tasks and develop our technical skills. From overseeing electrical power to cooling and fire suppression systems, our team plays a vital role in making sure everything in our data centers operates as it should.
What we can offer you
Our rapidly evolving business sector offers the opportunity to be part of a courageous and passionate team who work together to understand and meet the changing needs of our global customers. Join us and you’ll be part of a supportive and inclusive environment where you can bring your whole self to work. As part of our team, you’ll get to work with people from different business areas, challenge the way we do things and put your ideas into action. We’ll also give you plenty of development opportunities so you can build a rewarding and successful career with us.
This is an exciting time to join our business so apply now and make your mark on our future.
