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Customer Service Manager

Position Title: Customer Service Manager
Location: London

Your role 

Reporting to the Data Center Manager, you’ll set up a data centre customer service plan and organisational strategy and monitor and co-ordinate their implementation. You’ll also lead, coach and motivate the customer services team, ensuring they meet set goals and implement changes effectively to meet customer SLAs. That means you’ll always be looking for ways to improve relevant policies and procedures. You’ll also play a key role in our day-to-day customer service activities, from tracking orders of materials, planning resources and documenting contracted work, to reporting KPIs and ensuring we comply with local standards, such as health and safety.  

What you’ll need 

  • Either experience of technical management, ideally in data centres or building services engineering, or data centre experience with deep knowledge of all relevant systems and how they interface 

  • Strong technical understanding, including electrical/cooling systems 

  • The ability to work directly with people at the highest levels for business planning 

  • Excellent analytical skills 

  • Management experience, with the confidence to take responsibility and meet goals 

  • Effective communication skills in English, both verbally and in writing  

  • The commercial awareness to develop economical, yet innovative solutions 

  • A degree or qualification as a Master Electrician or Master Technician, focusing on electrical systems and equipment 

  • ITIL Expert certification 

A bit about us

Digital Realty supports the world's leading enterprises and service providers by delivering the full spectrum of data center, colocation and interconnection solutions. PlatformDIGITAL®, our global data center platform, gives customers a reliable foundation for scaling their digital business and efficiently managing data gravity challenges. The size and scale of our business puts us in a unique position to offer customers access to 290 facilities in 49 metros across 24 countries and six continents

A bit about our Operations team

Our Operations team keeps our customers’ infrastructure running safely and securely. We get plenty of opportunities to take on a variety of tasks and develop our technical skills. From overseeing electrical power to cooling and fire suppression systems, our team plays a vital role in making sure everything in our data centers operates as it should.

What we can offer you 

Our rapidly evolving business sector offers the opportunity to be part of a courageous and passionate team who work together to understand and meet the changing needs of our global customers. Join us and you’ll be part of a supportive and inclusive environment where you can bring your whole self to work. As part of our team, you’ll get to work with people from different business areas, challenge the way we do things and put your ideas into action. We’ll also give you plenty of development opportunities so you can build a rewarding and successful career with us.

This is an exciting time to join our business so apply now and make your mark on our future.