Service Design Consultant (f/m/d)

Your Role

Joining our company on the Service Design Consultant function, you will make sure that the customer requests concerning his Data Center infrastructure needs are well managed and processed, while closely cooperating with other departments involved in the process. You will achieve this by working together with Sales and Operations departments, delivering a deep understanding of the technical possibilities (capacities) and the customer needs. You will be expected to bring a sales orinted mindset and support the local Sales colleagues from the first discussions with the customer up to the conclusion of the contract. You will also serve as the local point of contact for technical bids and RFPs for the Bid Management team. With your vast DC knowledge, you eill support the planning of buildouts in new data centers, especially for our Scale sites. 

Your Profile

• University degree in engineering, business administration or comparable vocational education
• Minimum of 7 years’ experience in data center or telecommunication sector, with project management or consultancy experience being highly prefered
• Proven ability to articulate clear value propositions at executive level in multinational setting  
• Skilled in technical solution design in the area of DC Infrastructure, ICT, Cloud Technologies or Critical Infrastructure Facility Management
• Skilled in customer management tasks, also in customer relationship management systems
• Skilled in technical calculations and reporting
• Distinct solution focus and high problem-solving capability, customer-requirements driven
• Innovative and visionary way of thinking, prefers new approaches than traditional concepts
• Flexible working manner, proactive and stress-resilient
• Fluent in German and English, both written and speaking

Benefits

• Open door culture with short communications paths and flat hierarchies
• Personalized onboarding plan (buddy system), education programs
• Personal development options in a fast-growing environment
• Extensive social benefits (Flexible working hours, digital meal vouchers, bike leasing, pension plan, etc.)
• Many extras like free drinks, fresh fruit, or cool team events

A bit about us

Digital Realty is the leading provider of carrier and cloud neutral data centre services by delivering the full spectrum of data center, colocation and interconnection solutions. PlatformDIGITAL®, the company’s global data center platform, provides customers with a secure data meeting place and a proven Pervasive Datacenter Architecture (PDx™) solution methodology for powering innovation and efficiently managing Data Gravity challenges. Digital Realty gives its customers access to the connected data communities that matter to them with a global data center footprint of 300+ facilities in 50+ metros across 28 countries on 6 continents. We've 3,500+ colleagues around the world who work together, come up with life-changing solutions and create connections that matter every day.

What we can offer

Our rapidly evolving business sector offers the opportunity to be part of a courageous and passionate team who work together to understand and meet the changing needs of our global customers. Join us and you’ll be part of a supportive and inclusive environment where you can bring your whole self to work. As part of our team, you’ll get to work with people from different business areas, challenge the way we do things and put your ideas into action. We’ll also give you plenty of development opportunities so you can build a rewarding and successful career with us.