Operations

Customer Service Engineer

Ifestou 74, Athens

Back to vacancy overview Last updated: 08-06-2023

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Customer Service Engineer, Koropi (East Attica)

The Customer Service Engineer is responsible for carrying out Service Requests, which could be remote hands services for customers, cross-connects / disconnects, and elements of customer implementations. 

Your role

Provides technical customer service support and carries out operational technical interventions requested by clients (eg Remote Hands, Cross-Connects / Disconnects, etc.) which can include direct contact with customers
Monitors and documents customer services provided by external providers and accompanies customers who request access to Digital Realty's centralized patching room.
Support Implementation Services s, activities under the coordination of the Service Design & Implementation Engineer/Manager
Execution of migration activities (Labelling, Installation, Documentation, and testing).
Execution of operational tasks regarding incidents and management
Potentially guidance and support of more junior colleagues
Informs clients, Service Planning, and the potentially ECC about progress in interventions and the delivery of any value-added services, follows up on customer termination requests and questions.
Records the intervention in a local report for the Data Center Manager and Senior Site Engineering
Execute tasks assigned from the Service Planning function and provides feedback.
Adhere to the QHSSE Responsibilities Matrix

What you’ll need

Vocational or Bachelor level qualification of a technical nature (qualified electricians are a distinct advantage)
Construction Skills Certification Scheme certification or similar demonstrating that you have passed the relevant Health and Safety tests (desirable but not essential)
3-5 years of previous relevant experience as a technician in Telco, IT, or DC background (preferred but not essential)
Experience with networks desired but not essential
ITIL and/or Service Now Experience is preferred but not essential
Experience working in a client-facing data centre
Demonstrable knowledge of Data installations and terminations

DLR Hellas, a Digital Realty Company is the largest and most interconnected carrier-neutral data centre in Greece. Founded in 2002, its state-of-the-art data centre campus in Athens offers best-in-class cloud and colocation services. It serves as a hub connecting telecoms providers, customers and partners and is a key connectivity gateway to South-eastern Europe and the Middle East and North Africa (MENA). As part of Digital Realty, our customers now have access to 49 metros across six continents. We’ve 2,800+ colleagues around the world who work together, come up with life-changing solutions and create connections that matter every day.

What we can offer you

Our rapidly evolving business sector offers the opportunity to be part of a courageous and passionate team who work together to understand and meet the changing needs of our global customers.

Join us and you’ll be part of a supportive and inclusive environment where you can bring your whole self to work. As part of our team, you’ll get to work with people from different business areas, challenge the way we do things and put your ideas into action. We’ll also give you plenty of development opportunities so you can build a rewarding and successful career with us.

This is an exciting time to join our business so apply now and make your mark on our future.