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Digital Realty

Customer Service Centre

Customer Operations Technician

  Pudongweg 37, Amsterdam
Back to vacancy overview Last updated: 05-06-2023

Thank you for your interest in joining the team. Unfortunately, this role is no longer open to new applications.
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Your role

The Customer Operations Technician (COT) is responsible for the day-to-day monitoring of network and critical facility infrastructure.The COT is responsible for providing customer service support to all internal and external customers and will assist the Technical Operation teams to ensure 100% uptime of all customer and critical infrastructure. The COT will also support all customer demands including remote hands support such as: racking and stacking network devices, cabling, terminating, testing, labelling and troubleshooting of copper and fibre optic homeruns and cross-connects while responding to Technical Support Requests within the agreed Service Level Agreement time frame.

What you’ll need

  • Vocational level (MBO level 4) qualification of a technical nature (qualified electricians are a distinct advantage).
  • 2-5 years previous relevant experience as a technician in Telco, IT or DC background (preferred but not essential).
  • Experience working in a client facing data center or technical experience in a customer service oriented organization is preferred.
  • CDCP, VCA Basis, and BHV preferred
  • Construction Skills Certification Scheme certification or similar demonstrating that you have passed the relevant Health and Safety tests (desirable but not essential).
  • Experience of networks desired but not essential.
  • Strong administrative skills in Microsoft Office, ITIL and/or Service Now experience is preferred

A bit about us

Interxion: A Digital Realty Company, is a leading provider of carrier and cloud-neutral data centre services across EMEA. With more than 700 connectivity providers in over 100 data centres across 13 European countries, we are at the heart of the internet – powering finance, communication, healthcare, creativity, entertainment, life. As part of Digital Realty, our customers now have access to 49 metros across six continents. We’ve 2,800+ colleagues around the world who work together, come up with life-changing solutions and create connections that matter every day.

What we can offer you

Our rapidly evolving business sector offers the opportunity to be part of a courageous and passionate team who work together to understand and meet the changing needs of our global customers. Join us and you’ll be part of a supportive and inclusive environment where you can bring your whole self to work. As part of our team, you’ll get to work with people from different business areas, challenge the way we do things and put your ideas into action. We’ll also give you plenty of development opportunities so you can build a rewarding and successful career with us. This is an exciting time to join our business so apply now and make your mark on our future.

Your future colleagues