Position Title: ServiceNow Director - Datacenter Systems
Location: Dallas, TX (Hybrid)
The Director of Service Delivery will work closely with business champions, business analysts, and team members to analyze and translate business requirements into workflows that are enabled in ServiceNow. These high-quality solutions must be aligned with business and IT strategies and comply with the organization’s architectural standards. This role requires strong ServiceNow development and administration experience, who will be involved in the full systems life cycle and will be responsible for designing, coding, testing, implementing, maintaining, and supporting application software that is delivered on the platform. This role will make recommendations toward the development of new code or reuse of existing code. Responsibilities may also include participation in component and data architecture design, performance monitoring, product evaluation, and buy versus build recommendations.
This is a hands-on technical position that requires collaboration and coordination with the technical directors of: Data Center Information Management (DCIM), Computerized Maintenance Management System (CMMS), Customer and Portfolio Portals, Automated Control Systems (ACS), and key strategic suppliers. As Digital Realty leverages technology platforms, the Director of ServiceNow Delivery Platform, is key to the integration of workflows into the platform and leverages the technical skills of colleagues that are experts in the technology that powers Data Centers.
In addition, the Director will support internal and external product development teams, drive consistency throughout the portfolio, and provide direction and training to internal users.
What you’ll do
What you’ll need
A bit about us
Digital Realty supports the world's leading enterprises and service providers by delivering the full spectrum of data center, colocation and interconnection solutions. PlatformDIGITAL®, our global data center platform, gives customers a reliable foundation for scaling their digital business and efficiently managing data gravity challenges. The size and scale of our business puts us in a unique position to offer customers access to 300+ facilities in 50+ metros across 25+ countries and six continents.
A bit about our IT team
Our IT team is at the heart of our business. We develop infrastructures, design and build networks, support servers and provide the first line of support by delivering rich connectivity for our customers. With new data centers coming online all the time, it’s a rapidly changing technical environment so our team is always ready to innovate and take the lead on projects. We constantly develop, deploy and support vital networks and data services that drive business performance and improve life for customers around the globe.
What we can offer you
Our rapidly evolving business sector offers the opportunity to be part of a courageous and passionate team who work together to understand and meet the changing needs of our global customers.
Join us and you’ll be part of a supportive and inclusive environment where you can bring your whole self to work. As part of our team, you’ll get to work with people from different business areas, challenge the way we do things and put your ideas into action. We’ll also give you plenty of development opportunities so you can build a rewarding and successful career with us.
This is an exciting time to join our business so apply now and make your mark on our future.
Our Compensation Philosophy
Digital Realty offers its employees a highly competitive compensation package, excellent benefits, and an environment that recognizes and rewards your contributions. Central to our compensation philosophy is rewarding our employees for achieving the values and objectives aligned to the company's overall goals and values.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
Digital Realty is an equal opportunity employer, EOE/AA/M/F/Vets/Disabled. All applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability or protected veteran status, or other status protected by law or Company policy.
Digital Realty is a publicly traded company (NYSE: DLR) with investment grade ratings from all three major ratings agencies.
Please do not forward unsolicited resumes to any employee of Digital Realty and its subsidiaries. Digital Realty is not responsible for any fees related to unsolicited referrals.