Technical Customer Success Specialist (f/m/d)

Your Role

Being a Technical Specialist within the Customer Success team, you will provide technical consulting to the Customer Success team, and ensure a relief for the operational departments in concerns of technical request/ subjects addressed by the customers. Furthermore, you will support the Incident Coordinator function, within the local incident process.

You will achive your targets by: raising the efficiency of customer requests processing by providing technical expertise in customer meetings and supporting the team; ensuring a timely response in case of an incident and acting as the main source of support for the Incident Manager; and by ensuring efficient communication with our customers, what is measurable through the internal system (e.g. response time, resolution time and further KPIs).

Your Profile 

• Bachelor’s degree in electrical engineering or alternatively Master Electrician/Cooling or Master Technician with main focus on electrical systems and equipment
• Min. 5 years of work experience in Service Support in the Data Center industry with deep technical systems knowledge
• Fluent in business and technical English and German
• Expert in technical data center operations (e.g. maintenance, repairs, processes, systems)
• Skilled in data center industry knowledge
• Proven Teamwork skills
• Excellent communication and interpersonal skills
• Persistent to solve the customer request/problem

Benefits

• Open door culture with short communications paths and flat hierarchies
• Personalized onboarding plan (buddy system), education programs
• Personal development options in a fast-growing environment
• Extensive social benefits (Flexible working hours, digital meal vouchers, bike leasing, pension plan, etc.)
• Many extras like free drinks, fresh fruit, or cool team events

A bit about us

Digital Realty is the leading provider of carrier and cloud neutral data centre services by delivering the full spectrum of data center, colocation and interconnection solutions. PlatformDIGITAL®, the company’s global data center platform, provides customers with a secure data meeting place and a proven Pervasive Datacenter Architecture (PDx™) solution methodology for powering innovation and efficiently managing Data Gravity challenges. Digital Realty gives its customers access to the connected data communities that matter to them with a global data center footprint of 300+ facilities in 50+ metros across 28 countries on 6 continents. We've 3,500+ colleagues around the world who work together, come up with life-changing solutions and create connections that matter every day.

What we can offer you

Our rapidly evolving business sector offers the opportunity to be part of a courageous and passionate team who work together to understand and meet the changing needs of our global customers. Join us and you’ll be part of a supportive and inclusive environment where you can bring your whole self to work. As part of our team, you’ll get to work with people from different business areas, challenge the way we do things and put your ideas into action. We’ll also give you plenty of development opportunities so you can build a rewarding and successful career with us. This is an exciting time to join our business so apply now and make your mark on our future.