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Digital Realty


Customer Success Analyst

  Grange castle business park, Dublin

Join us on our journey, creating connections that matter! At Digital Realty we ensure our customers receive a first-class experience, focusing on their needs and requirements so they can continue to grow. If you would like to be part of this journey creating an impact with our customers, then this is the role for you!

We are currently recruiting for a Motivated, Customer Focused, Customer Success Analyst to join our growing Dublin team.

As Customer Service Analyst you will be a key point of contact for our customers, ensuring their needs are met and assisting with all queries, and solving any challenges in a timely manner.  You will work closely with our Customer Success Manager as well as having a high level of involvement working across all functional areas of the business both from a local and EMEA perspective.   

So, if you are results-focused with strong relationship-building skills get in touch today!

What you’ll need

  • Proven experience in a B2B customer-facing role and a strong customer focus
  • The ability to understand contractual and SLA documents
  • Excellent communication skills, with the ability to manage stakeholders effectively and relay complex information to non-technical people
  • A strong approach to governance to ensure agreed customer services are provided
  • Excellent MS Office and CRMS skills, ideally with knowledge of Salesforce
  • The ability to solve problems and deliver effective solutions to a tight deadline
  • A collaborative, team-oriented approach
  • Ideally, a relevant degree


What we can offer you

Our rapidly evolving business sector offers the opportunity to be part of a courageous and passionate team who work together to understand and meet the changing needs of our global customers. Join us and you’ll be part of a supportive and inclusive environment where you can bring your whole self to work. As part of our team, you’ll get to work with people from different business areas, challenge the way we do things and put your ideas into action. We’ll also give you plenty of development opportunities so you can build a rewarding and successful career with us. This is an exciting time to join our business so apply now and make your mark on our future.

Want to know more about this position?

Get in touch with:

Catherina Grace

Catherina Grace


Send me a message

Your future colleagues

“I enjoy making our customers happy.”

Charlene G.
Senior Customer Success Manager, APAC

“It’s satisfying to work with such a collaborative group of talented yet humble people.”

Peter A.
VP of Design and Construction, Australia

“My team is amazing and getting to work with them makes every day memorable.”

Crystalyn R.
Real Estate Manager, Dallas, TX

“We all have a voice and are heard.”

Demi P.
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