By joining our team, on the Customer Success Specialist position, you will be a part of our Customer Success Team in Frankfurt, and support the Customer Success Manager to ensure that the contractually agreed services are delivered to our red carpet clients. You will be accountable for the end to end holistic delivery of the agreed operational service, managing the customer interface on all elements of the operational contract across internal functions, processes and people building a stronger relationship. Your goal will be to increase the understanding of the customer and develop continuous improvement programs focused on enhancing the customer’s operational experience.
What you’ll need
A bit about us
Digital Realty supports the world's leading enterprises and service providers by delivering the full spectrum of data center, colocation and interconnection solutions. PlatformDIGITAL®, our global data center platform, gives customers a reliable foundation for scaling their digital business and efficiently managing data gravity challenges. The size and scale of our business puts us in a unique position to offer customers access to 290 facilities in 49 metros across 24 countries and six continents.
What we can offer you
Our rapidly evolving business sector offers the opportunity to be part of a courageous and passionate team who work together to understand and meet the changing needs of our global customers. Join us and you’ll be part of a supportive and inclusive environment where you can bring your whole self to work. As part of our team, you’ll get to work with people from different business areas, challenge the way we do things and put your ideas into action. We’ll also give you plenty of development opportunities so you can build a rewarding and successful career with us. This is an exciting time to join our business so apply now and make your mark on our future.
Get in touch with:
Team Lead Service Design (f/m/d)
Team Lead Customer Success Managment (f/m/d)
Senior Facility Engineer (f/m/d) DPF
Facility Engineer (f/m/d) Critical Infrastructure
Ausbildung zum/zur Elektrotechniker*in (w/m/d) Gebäudetechnik / Infrastruktursysteme
Site Operations Team Lead (f/m/d) Digital Park Fechenheim
Implementation Manager (f/m/d)
Implementation Services Engineer (f/m/d)
Site Operations Team Lead
Technical Customer Success Specialist (f/m/d)
Senior Engineer, Testing & Commissioning (f/m/d)
BMS Technician (f/m/d)
BMS Implementation Engineer (f/m/d)
Customer Success Specialist (f/m/d)
Site Operations Team Lead (f/m/d)
Service Planning Administrator (f/m/d)
Ausbildung zum IT-Systemelektroniker (m/w/d)