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Digital Realty


Associate, Order Operations

  2323 bryan street, Dallas

Position Title: Associate, Order Operations

Location: Dallas, TX (Hybrid)


What you’ll do

  • Review Sales North American Colocation Quotes and generate executable service orders
  • Review and process signed service orders and submit for countersignatures
  • Create Opportunity, Quote and Executable Service Orders for North American Scale Cross Connects
  • Review and submit signed scale cross connects and submitted for countersignatures
  • Track and maintain all customer concessions related to Scale business
  • Create billing information in SAP for confirmed service orders
  • Create customer locations for scale orders for Project Management
  • Create the de-install case for Customer Success Managers ad notify them to process
  • Deactivate customer locations when terminated
  • Work with EMEA and APAC sales teams for location and portal setup
  • Provide delivery dates to billing for completed installations
  • Actively review processes and look for ways to streamline and/or automate
  • Act as a leader within the company




What you’ll need

  • BA/BS degree, with 2-5 years of experience
  • Knowledge of SAP, Oracle CPQ,, ServiceNow, and MS Office a plus
  • Prior roles/function customer facing a plus
  • Prior roles/function with direct interactions with Sales personnel
  • Ability to work efficiently and seamlessly on virtual teams and accommodate time zone differences
  • Self-starter with strong work ethic and ability to thrive in a fast-paced environment and maintain a positive, result-oriented attitude


A bit about us

Digital Realty supports the world's leading enterprises and service providers by delivering the full spectrum of data center, colocation and interconnection solutions. PlatformDIGITAL®, our global data center platform, gives customers a reliable foundation for scaling their digital business and efficiently managing data gravity challenges. The size and scale of our business puts us in a unique position to offer customers access to 300+ facilities in 50+ metros across 25+ countries and six continents.


What we can offer you

Our rapidly evolving business sector offers the opportunity to be part of a courageous and passionate team who work together to understand and meet the changing needs of our global customers.

Join us and you’ll be part of a supportive and inclusive environment where you can bring your whole self to work. As part of our team, you’ll get to work with people from different business areas, challenge the way we do things and put your ideas into action. We’ll also give you plenty of development opportunities so you can build a rewarding and successful career with us.

This is an exciting time to join our business so apply now and make your mark on our future.


Our compensation philosophy

Digital Realty offers its employees a highly competitive compensation package, excellent benefits, and an environment that recognizes and rewards your contributions. Central to our compensation philosophy is rewarding our employees for achieving the values and objectives aligned to the company's overall goals and values.



The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

Digital Realty is an equal opportunity employer, EOE/AA/M/F/Vets/Disabled.  All applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability or protected veteran status, or other status protected by law or Company policy.

Digital Realty cares about the health and safety of its workforce, customers, and vendors. Digital Realty encourages all new hires to be fully COVID-19 vaccinated by their start date. Employees who are not fully COVID-19 vaccinated may need to comply with our weekly COVID-19 testing requirements if required per your job requirement, work location and customer obligations, subject to applicable workplace accommodation requirements

Digital Realty is a publicly traded company (NYSE: DLR) with investment grade ratings from all three major ratings agencies.

Please do not forward unsolicited resumes to any employee of Digital Realty and its subsidiaries. Digital Realty is not responsible for any fees related to unsolicited referrals.

#LI-JP1 #LI-Hybrid

Want to know more about this position?

Get in touch with:

Justin Pickens

Justin Pickens


Send me a message

Your future colleagues

“What I enjoy most about working here are the people.”

Jun Seo P.
Senior Manager, Acquisitions, South Korea

“I’m proud to be part of our growth in APAC.”

Janice T.
Senior Director, Tax, Singapore

“Digital is a place where everyone feels included.”

Mabel T.
Senior Treasury Manager, Singapore

“Teamwork is part of our DNA.”

Serene W.
Senior Accounting Manager, Singapore

“It’s exciting to be part of the company’s success.”

Matt B.
Vice President, Portfolio Management APAC

“Our people consistently put collaboration above ego.”

Ricardo A.
Senior Director, Construction Accounting, San Francisco, CA

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