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Digital Realty
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Operations

Technician, Customer Operations

  Olivers yard, London

Your role 

As Technician you will act as the Company representative on site 24/7/365, providing support and assistance to external and internal customers on a rotating shift pattern, ensuring that our customer expectations are met or exceeded at all times. In this role you will provide 24/7/365 support to both external and internal customers on a rotating shift pattern, ensuring an accurate record is kept of all work carried out and that time is booked for all works undertaken. You will receive first line support requests from customers for work to be carried out, acknowledge the request and log into Remedy so that customer requirements can be made at the earliest opportunity. The postholder will be required to maintain a duty of care for everyone on site - immediately report any health and safety concerns, or anything unsafe or potentially dangerous to management and stop the work continuing.

What you'll need 

  • Excellent organisational skills
  • Practical and theoretical cabling skills
  • Excellent customer service and communication skills
  • Ability to diagnose and resolve customer technical problems
  • Capability to work independently and as part of a team​​​​​​​
  • Ability to liaise effectively with internal and external customers
  • To be flexible and adaptable, self-motivated and a pro-active worker
  • Works well under pressure and to deadlines/targets

A bit about us

Digital Realty supports the world's leading enterprises and service providers by delivering the full spectrum of data center, colocation and interconnection solutions. PlatformDIGITAL®, our global data center platform, gives customers a reliable foundation for scaling their digital business and efficiently managing data gravity challenges. The size and scale of our business puts us in a unique position to offer customers access to 290 facilities in 49 metros across 24 countries and six continents

A bit about our Operations team

Our Operations team keeps our customers’ infrastructure running safely and securely. We get plenty of opportunities to take on a variety of tasks and develop our technical skills. From overseeing electrical power to cooling and fire suppression systems, our team plays a vital role in making sure everything in our data centers operates as it should.

What we can offer you 

Our rapidly evolving business sector offers the opportunity to be part of a courageous and passionate team who work together to understand and meet the changing needs of our global customers. Join us and you’ll be part of a supportive and inclusive environment where you can bring your whole self to work. As part of our team, you’ll get to work with people from different business areas, challenge the way we do things and put your ideas into action. We’ll also give you plenty of development opportunities so you can build a rewarding and successful career with us.

This is an exciting time to join our business so apply now and make your mark on our future.

Your future colleagues

“I enjoy making our customers happy.”

Charlene G.
Senior Customer Success Manager, APAC

“It’s satisfying to work with such a collaborative group of talented yet humble people.”

Peter A.
VP of Design and Construction, Australia

“My team is amazing and getting to work with them makes every day memorable.”

Crystalyn R.
Real Estate Manager, Dallas, TX

“We all have a voice and are heard.”

Demi P.
Assistant Real Estate Manager, Portfolio Operations, Piscataway, New Jersey

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