Operations

Snr. Director - CSP Delivery

60 london wall, London

Back to vacancy overview Share vacancy Last updated: 09-01-2023

Your role

This role will lead and drive alignment of the Cloud Service Provider Delivery strategy to other regional teams to ensure our delivery approach and customer engagement is aligned through the regions for ‘Red Carpet’ customers.

CSP EMEA provide a PMO style function for all Red Carpet accounts. You will lead a team and provide leadership, guidance and consultative support to our regional and country teams, you will drive governance, best practice and consistency for ‘Red Carpet’ build programs.

You will define and execute an EMEA strategy for delivery (contract to provision) of ‘Red Carpet’ build programs and be a a key stakeholder in the ‘Lead to Contract’ (design) stage.

General Duties

Leads a Cloud Service Provider Delivery team
Accountable for the delivery of ‘Red Carpet’ customer build programs in line with contract conditions
Programme management reporting control for ‘Red Carpet’ customer builds
Collaborates on strategic delivery goals and objectives across sales, DE&C and Operations
Accountable for the CSP resource strategy for future builds working with country MD’s and Operation Directors
Defines strategy and process for integrated planning through key build stages (construction, white space fitout and data center acceptance)
Partner with sales, DE&C and Operations on development and planning of new builds and customer opportunities
Leads continuous improvement, collaborating with DE&C, sales, operations, design and implementation services communities
Drives awareness of Digital Realty’s Health and Safety culture, measures adoption on Red Carpet delivery projects
Leads strategic planning and improvement programs
Creates and maintains relationships at a customer peering level
Accountable for the Digital Realty partner program ensuring pipeline forecast is planned for cost effective execution
Directs the country teams on expectations and standards from our ‘Red Carpet’ customers. Accountable to maintain and evolve playbooks for country execution teams to follow and drive consistency in how ‘Red Carpet’ implementations are completed

What you’ll need

Comprehensive experience (10+ years) working in mission critical environments within a large data centre, IT/Telecoms or similar organisation
Demonstrable experience in applying PMP principles in the field
Strong understanding and experience working with Hyperscale / Platform customers across Europe
Experience working with / on project management software, including scheduling software
Management of people and teams (direct and via matrix org) across Europe required
Experience required in management of (white labelled) external resources
Experience leading a function within an Operations environment.
Continuous process improvement experience and defining and managing associated metrics and KPIs.
Can prepare & present relevant information to all types of audiences in audio, video and stand-up settings
Excellent report writing skills of a technical and business nature
Experience of working in an international and multi-cultural environment across EMEA
Ability to lead and manage an EMEA wide team

Qualifications

Bachelor’s degree or equivalent required; Advanced level preferred
PMP or equivalent required

Platform Delivery Team Working

Work collaboratively with your peers - the EMEA Interconnection Services and EMEA Platform Delivery Service Owner to help drive the wider EMEA Platform Delivery functional strategy ensuring that data, information, issues, plans, initiatives and targets are visible and achieved in a team approach. Represents Cloud Service Provider Delivery in EMEA communities and on the global stage. Build the respect, trust and credibility of the organization.

A bit about us

Interxion: A Digital Realty Company, is a leading provider of carrier and cloud-neutral data centre services across EMEA. With more than 700 connectivity providers in over 100 data centres across 13 European countries, we are at the heart of the internet – powering finance, communication, healthcare, creativity, entertainment, life. As part of Digital Realty, our customers now have access to 49 metros across six continents. We’ve 2,800+ colleagues around the world who work together, come up with life-changing solutions and create connections that matter every day.

What we can offer you

Our rapidly evolving business sector offers the opportunity to be part of a courageous and passionate team who work together to understand and meet the changing needs of our global customers. Join us and you’ll be part of a supportive and inclusive environment where you can bring your whole self to work. As part of our team, you’ll get to work with people from different business areas, challenge the way we do things and put your ideas into action. We’ll also give you plenty of development opportunities so you can build a rewarding and successful career with us. This is an exciting time to join our business so apply now and make your mark on our future.