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Digital Realty
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IT

ICT Support

  Grange castle business park, Dublin

Your role

Are you an experienced IT support engineer who is ready for the next step in your career and looking to develop your skills? We have an exciting opportunity for the right person to join our team in a global organization. At Digital Realty, we focus on delivering the best service to our local team and customers, ensuring they have a memorable experience. As an IT Support Engineer in our EMEA IT team, you will support our Ireland employees. This role would suit someone with a passion for IT and the ability to make a difference in the workplace

 

Main duties include:

  • Provide onsite and remote support for all employees
  • Perform troubleshooting and resolutions for user issues that come in via phone, email, or of our internal ticketing system.
  • Ensure all tickets are resolved and closed in a timely manor.
  • Assist our EMEA and Global HQ IT teams in system upgrades and maintenance
  • Develop and maintain local networks to optimize performance
  • Manage assets through Ireland

 

What you’ll need 

  • A Bachelor’s degree in Computer Science or a related degree preferred
  • Minimum 5 years experience in a similar role
  • Excellent communication skills (written & oral)
  • System knowledge and proven ability to adapt to new systems.
  • Strong customer service experience and interpersonal skills
  • An independent work approach and a keen eye for detail 

Want to know more about this position?

Get in touch with:

Catherina Grace

Catherina Grace

Recruiter

Send me a message

Your future colleagues

“I enjoy coming to work each day to support the team and their growth.”

Isaac S.
Manager, IT Corporate Services, Dallas, TX