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Digital Realty
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Finance

Billing and Collection Analyst

  60 london wall, London

Your role

As the Billing and Collections Analyst you have responsibility for a variety of duties for a complex structure of entities across Europe including correctly compiling regional billing data for invoicing, whilst ensuring all transactions are properly authorised and processed correctly onto the Company’s accounting systems. You enjoy working in a high-volume environment, have strong interpersonal skills and are a proven team player. 

You have strong billing and cash collections experience and a passion for building strong relationships with internal and external stakeholders. You are resilient by nature and familiar with being in a customer facing role. You are innovative and have the ability to think on your feet and work with minimal supervision. 

With a can-do attitude and the ability to adapt to changing role requirements, you will be an integral part of the Order to Cash team. The ability to prioritise and excellent attention to detail is key for this fast-paced role.

This position will report to the Regional Billing and Collections Manager.

What you’ll need

  • Manage nominated Debtor Accounts to maximise cash flow/minimise bad debts through the credit management system
  • Keep over 90-day debt at a low and manageable level by applying the escalation process
  • Ensure accurate & timely issuance of monthly usage invoices, to include power, remote hands, IP bandwidth and other units, dependent on business requirements
  • Recommend nonpaid accounts to the Senior Collections Analyst lead for escalation to external debt collectors
  • Promptly investigate and address Billing Queries raised by clients and use the available tools to chase for resolutions from internal sources
  • Input and allocation of Client Payments into Financial Force by entity and bank account
  • Liaise with various internal departments to investigate and resolve billing queries in line with agreed SLAs.
  • Audit and review sales orders for cross connects only (to be confirmed)
  • Manage customer relationships to a very high standard, written communication, taking conference calls and F2F meetings as required
  • Engage the wider business when chasing/escalation accounts to ensure customer relations are maintained

Education & Experience

  • Proven previous experience in a similar role
  • Knowledge of standard accounting packages (ideally Financial Force & Oracle)
  • Good problem-solving skills; a creative approach with the ability to develop new ideas
  • Ability to produce work to a consistently high standard within tight deadlines
  • Capability to work independently and as part of a team
  • Ability to understand the importance of confidentiality and to ensure that confidentiality is maintained
  • Demonstrated ability to operate software applications including MS Word, Excel (Intermediate), and Outlook

 Other Skills & Abilities

  • Flexible and adaptable, self-motivated and a pro-active worker
  • Excellent communication skills, oral and written
  • Ability to communicate effectively to a variety of audiences
  • Ability to manage multiple priorities and work within limited time constraints
  • Excellent analytic capabilities with attention to detail

A bit about us

Interxion: A Digital Realty Company, is a leading provider of carrier and cloud-neutral data centre services across EMEA. With more than 700 connectivity providers in over 100 data centres across 13 European countries, we are at the heart of the internet – powering finance, communication, healthcare, creativity, entertainment, life. As part of Digital Realty, our customers now have access to 49 metros across six continents. We’ve 2,800+ colleagues around the world who work together, come up with life-changing solutions and create connections that matter every day. 

What we can offer you

Our rapidly evolving business sector offers the opportunity to be part of a courageous and passionate team who work together to understand and meet the changing needs of our global customers. Join us and you’ll be part of a supportive and inclusive environment where you can bring your whole self to work. As part of our team, you’ll get to work with people from different business areas, challenge the way we do things and put your ideas into action. We’ll also give you plenty of development opportunities so you can build a rewarding and successful career with us. This is an exciting time to join our business so apply now and make your mark on our future.

Your future colleagues

“What I enjoy most about working here are the people.”

Jun Seo P.
Senior Manager, Acquisitions, South Korea

“I’m proud to be part of our growth in APAC.”

Janice T.
Senior Director, Tax, Singapore

“Digital is a place where everyone feels included.”

Mabel T.
Senior Treasury Manager, Singapore

“Teamwork is part of our DNA.”

Serene W.
Senior Accounting Manager, Singapore

“It’s exciting to be part of the company’s success.”

Matt B.
Vice President, Portfolio Management APAC

“Our people consistently put collaboration above ego.”

Ricardo A.
Senior Director, Construction Accounting, San Francisco, CA