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Operations

Service Transition Engineer

  Sovereign house north, London

Your role

The Service Transition Engineer will manage and oversee the planning and effective execution of all customer implementation projects, in accordance with contractual agreements and implementation timelines. Accountable for on time delivery of the project within budget.

You will be responsible for :

  • Overseeing and managing customer implementation projects
  • End-to-end project planning, consisting of work orders with resource allocation,
  • quality specs and timeline.
  • immediately notifying and including HQ group Service Transition in case of “Super 7”
  • accounts implementation projects
  • Creation of projects Purchase Orders using preferred suppliers and managing the
  • budget.
  • Allocates work orders to Engineers, sub-contractors, capacity management and security, oversees
    their effective delivery, and ensures they meet customer and business requirements.
  • Ensures that project plans, work orders and associated documentation and systems are reviewed,
    tested, updated and completed, and that audits and quality checks are completed in accordance with
    Interxion policies.
  • Acts as interface for customers during the transition project.
  • Co-ordinate multiple agreements and keeps a complete record of the process and results.
  • Managing and supervising installation of equipment in the data center in accordance with the Customer Implementation plan, timelines and budget.
  • The handover of all required documentation and artefacts (eg. As-Built drawing, SalesForce OPP/IWO# and non-standard regulations)

What you’ll need

  • Pro-active, committed and willing to go the extra mile. 
  • Good communication skills
  • Good planning and problem solving skills 
  • Adaptable and open to change
  • Work experience in the data center sector or telecommunications environment 

Qualifications:

  • Bachelor level (e.g. Degree in science, engineering or related discipline or equivalent) is desirable 
  • Specialized depth and breadth of technical expertise , ITIL Expert Certified is desirable
  • PM Certified desirable 

A bit about us

Interxion: A Digital Realty Company, is a leading provider of carrier and cloud-neutral data centre services across EMEA. With more than 700 connectivity providers in over 100 data centres across 13 European countries, we are at the heart of the internet – powering finance, communication, healthcare, creativity, entertainment, life. As part of Digital Realty, our customers now have access to 49 metros across six continents. We’ve 2,800+ colleagues around the world who work together, come up with life-changing solutions and create connections that matter every day.

A bit about our team

Our Operations team keeps our customers’ infrastructure running safely and securely. We get plenty of opportunities to take on a variety of tasks and develop our technical skills. From overseeing electrical power to cooling and fire suppression systems, our team plays a vital role in making sure everything in our data centres operates as it should.

What we can offer you

Our rapidly evolving business sector offers the opportunity to be part of a courageous and passionate team who work together to understand and meet the changing needs of our global customers. Join us and you’ll be part of a supportive and inclusive environment where you can bring your whole self to work. As part of our team, you’ll get to work with people from different business areas, challenge the way we do things and put your ideas into action. We’ll also give you plenty of development opportunities so you can build a rewarding and successful career with us. This is an exciting time to join our business so apply now and make your mark on our future.

Your future colleagues

“I enjoy making our customers happy.”

Charlene G.
Senior Customer Success Manager, APAC

“It’s satisfying to work with such a collaborative group of talented yet humble people.”

Peter A.
VP of Design and Construction, Australia

“My team is amazing and getting to work with them makes every day memorable.”

Crystalyn R.
Real Estate Manager, Dallas, TX

“We all have a voice and are heard.”

Demi P.
Assistant Real Estate Manager, Portfolio Operations, Piscataway, New Jersey

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