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Digital Realty

Customer Service Centre

Customer Success Manager

  129 bvd malesherbes, Paris

Your role

Activity 1: Customer Service
- Manages direct communication with assigned customers.
- Manages customer expectations and delivers an exceptional customer experience throughout the contract lifecycle in accordance with agreed upon service levels (SLAs).

Activity 2: Service Improvement

- Act as the interface between the Operations team, global and local cross-functional teams to ensure smooth service delivery in accordance with contractual terms
- Advise customers on new requests in consultation with the Service Design team 
- Advise customers on continuous service improvement 

Activity 3: Service evaluation/reporting

- Responsible for reporting and steering committees for assigned customers.

Activity 4: Feedback Management

- Proactively informs clients of any changes to initial commitments and follows through to project completion. 
- Ensures effective escalation management for individual accounts, prioritizing and assisting in the resolution of reported customer issues.

A bit about us

Interxion: A Digital Realty Company, is a leading provider of carrier and cloud-neutral data centre services across EMEA. With more than 700 connectivity providers in over 100 data centres across 13 European countries, we are at the heart of the internet – powering finance, communication, healthcare, creativity, entertainment, life. As part of Digital Realty, our customers now have access to 49 metros across six continents. We’ve 2,800+ colleagues around the world who work together, come up with life-changing solutions and create connections that matter every day.

What we can offer you

Our rapidly evolving business sector offers the opportunity to be part of a courageous and passionate team who work together to understand and meet the changing needs of our global customers. Join us and you’ll be part of a supportive and inclusive environment where you can bring your whole self to work. As part of our team, you’ll get to work with people from different business areas, challenge the way we do things and put your ideas into action. We’ll also give you plenty of development opportunities so you can build a rewarding and successful career with us. This is an exciting time to join our business so apply now and make your mark on our future.

Want to know more about this position?

Get in touch with:

Alexandra Descouts

Alexandra Descouts


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