As Service Delivery Manager, you are responsible for the end-to-end customer experience journey across accounts in the UK. You will be responsible for SLA, OLA and Incident Reporting, arrange Service Review Meetings and handle customer audits. You are the internal pivot point for the customer for any inquiry and ensure that they are assigned to and handled by the right department on time. As the central point of contact, you also handle customer escalations and ensure that they are completed and documented quickly. In this role, you act as a liaison between multiple internal and external stakeholders such as international and local Operations, Sales and cross-functional teams, within Finance and the local office and our customers.
What you’ll need
A bit about us
Digital Realty supports the world's leading enterprises and service providers by delivering the full spectrum of data center, colocation and interconnection solutions. PlatformDIGITAL®, our global data center platform, gives customers a reliable foundation for scaling their digital business and efficiently managing data gravity challenges. The size and scale of our business puts us in a unique position to offer customers access to 290 facilities in 49 metros across 24 countries and six continents.
A bit about our team
Our Operations team keeps our customers’ infrastructure running safely and securely. We get plenty of opportunities to take on a variety of tasks and develop our technical skills. From overseeing electrical power to cooling and fire suppression systems, our team plays a vital role in making sure everything in our data centers operates as it should.
What we can offer you
Our rapidly evolving business sector offers the opportunity to be part of a courageous and passionate team who work together to understand and meet the changing needs of our global customers. Join us and you’ll be part of a supportive and inclusive environment where you can bring your whole self to work. As part of our team, you’ll get to work with people from different business areas, challenge the way we do things and put your ideas into action. We’ll also give you plenty of development opportunities so you can build a rewarding and successful career with us.
This is an exciting time to join our business so apply now and make your mark on our future.