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Operations

Colocation Billing Coordinator

  11 loyang close loyang close, Singapore

Position Title: Colocation Billing Coordinator

Location: Singapore

Your role

The Colocation Billing Coordinator is responsible for ensuring accuracy of billing (including timely trigger of the invoices based on the commencement date) and invoicing deliveries pertaining to Colocation. He/She will prepare, distribute, and record charges and work with COLO Customers to resolve all billing queries and will support APAC region specifically for Singapore and Hong Kong.

What you’ll do

  • Prepare billing for Non-recurring Charges (NRC), Remote Hands, Cross Connect, and etc. This also includes the usage-based charges in Service Exchanges and IP Bandwidth services.
  • Evaluate orders, prepare Manual Billing Forms (MBF) and trigger YARDI set-up requests according to nature of transactions.
  • Coordinate with Remote Hands Team to ensure accuracy of information provided in BoM trackers and Sales Force.
  • Liaise with PMG Analysts and Accounting to ensure activation of Monthly Recurring Charges (MRC) and issuance of correct invoices. 
  • Ensure invoices are delivered to customers and uploaded to third-party billing systems accurately and in a timely manner.
  • Generate and maintain AR analysis reports.

What you’ll need

  • Bachelor Degree with 3-5 years of experience
  • Knowledge of SAP, Yardi, Oracle CPQ, Salesforce.com, ServiceNow, and MS Office a plus
  • Prior roles/function customer facing a plus

A bit about us

Digital Realty supports the world's leading enterprises and service providers by delivering the full spectrum of data center, colocation and interconnection solutions. PlatformDIGITAL®, our global data center platform, gives customers a reliable foundation for scaling their digital business and efficiently managing data gravity challenges. The size and scale of our business puts us in a unique position to offer customers access to 290 facilities in 50 metros across 26 countries and six continents.

A bit about our Digital team 

Our Operations team keeps our customers’ infrastructure running safely and securely. We get plenty of opportunities to take on a variety of tasks and develop our technical skills. From overseeing electrical power to cooling and fire suppression systems, our team plays a vital role in making sure everything in our data centers operates as it should.

What we can offer you

Our rapidly evolving business sector offers the opportunity to be part of a courageous and passionate team who work together to understand and meet the changing needs of our global customers.

Join us and you’ll be part of a supportive and inclusive environment where you can bring your whole self to work. As part of our team, you’ll get to work with people from different business areas, challenge the way we do things and put your ideas into action. We’ll also give you plenty of development opportunities so you can build a rewarding and successful career with us.

This is an exciting time to join our business so apply now and make your mark on our future.

Notes:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

Digital Realty offers a highly competitive compensation package, excellent benefits, and an environment that recognizes and rewards your contributions.

Digital Realty is an equal opportunity employer, EOE/AA/M/F/Vets/Disabled.  All applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability or protected veteran status, or other status protected by law or Company policy.

Want to know more about this position?

Get in touch with:

Peishan Luo

Peishan Luo

Recruiter

Send me a message

Your future colleagues

“I enjoy making our customers happy.”

Charlene G.
Senior Customer Success Manager, APAC

“It’s satisfying to work with such a collaborative group of talented yet humble people.”

Peter A.
VP of Design and Construction, Australia

“My team is amazing and getting to work with them makes every day memorable.”

Crystalyn R.
Real Estate Manager, Dallas, TX

“We all have a voice and are heard.”

Demi P.
Assistant Real Estate Manager, Portfolio Operations, Piscataway, New Jersey

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