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Digital Realty
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Operations

Service Planning Coordinator

  Connexion house, London

Your role

As Services Planning Coordinator, you will be responsible for overseeing and coordinating all customer services requests. The post holder would be required to meet service level agreements, resolve escalations and provide reporting; acting as the first escalation point for customers, suppliers and team members. We are looking for a self-organised and solution-oriented individual who can contribute to team efforts and work effectively independently.

What you’ll need

  • Excellent communication and interpersonal skills
  • Experience in a customer support environment or equivalent
  • Attention to detail and a strong sense of urgency
  • A team player and a self-starter who is goal oriented and flexible
  • Project planning, scheduling and reporting skills
  • Well organised and able to work on own initiative
  • Ability to build and maintain relationships both internally and externally

A bit about us

Digital Realty supports the world's leading enterprises and service providers by delivering the full spectrum of data center, colocation and interconnection solutions. PlatformDIGITAL®, our global data center platform, gives customers a reliable foundation for scaling their digital business and efficiently managing data gravity challenges. The size and scale of our business puts us in a unique position to offer customers access to 290 facilities in 49 metros across 24 countries and six continents

A bit about our Operations team

Our Operations team keeps our customers’ infrastructure running safely and securely. We get plenty of opportunities to take on a variety of tasks and develop our technical skills. From overseeing electrical power to cooling and fire suppression systems, our team plays a vital role in making sure everything in our data centers operates as it should.

What we can offer you

Our rapidly evolving business sector offers the opportunity to be part of a courageous and passionate team who work together to understand and meet the changing needs of our global customers. Join us and you’ll be part of a supportive and inclusive environment where you can bring your whole self to work. As part of our team, you’ll get to work with people from different business areas, challenge the way we do things and put your ideas into action. We’ll also give you plenty of development opportunities so you can build a rewarding and successful career with us.

This is an exciting time to join our business so apply now and make your mark on our future.

Your future colleagues

“I enjoy making our customers happy.”

Charlene G.
Senior Customer Success Manager, APAC

“It’s satisfying to work with such a collaborative group of talented yet humble people.”

Peter A.
VP of Design and Construction, Australia

“My team is amazing and getting to work with them makes every day memorable.”

Crystalyn R.
Real Estate Manager, Dallas, TX

“We all have a voice and are heard.”

Demi P.
Assistant Real Estate Manager, Portfolio Operations, Piscataway, New Jersey

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