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Digital Realty
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Operations

Customer Service Technician

  Calle albasanz 71, Madrid

Your Role

The Customer Service Engineer is responsible for repairs, physical customer implementation process and customer service support.

  • Central / Country Focus
  • Provides Technical Customer Service Support, carries out operational technical interventions requested by clients according our SLAs
  • Execution of customer service requests (eg. Precabling if needed, cross connects and Hands & Eyes).
  • Execution of migration activities (Labelling, Installation, Documentation and testing).
  • Informs clients and the ECSC about progress in interventions and the delivery of any value added services, follows up on customer termination requests and questions.
  • Records the intervention in a local report for the customer Services manager and provides feedback to the sales force.
  • Makes suggestions for improving the quality and effectiveness of the interventions and customer services delivered as well as the quality and effectiveness of the data center.
  • Owner of 1st line support activities i.e., provide 24/7 availability and when necessary, manage and/or execute simple maintenance tasks (including simple emergency procedures) on request.
  • Single point of contact for ECSC outside business hrs.
  • Works closely with Facility and Site Management, Security, Service Transition and Service Delivery.
  • Monitors and documents customer services provided by external providers and accompanies customers that request access to Interxion’s centralized patching room.
  • Providing H&E support and responsible for the set-up and / or de-installation of Cross Connects, Cloud Connects and Customer Equipment Connections within SLA

    The Customer Service Engineer is responsible for repairs, physical customer implementation process and customer service support.

  • Central / Country Focus
  • Provides Technical Customer Service Support, carries out operational technical interventions requested by clients according our SLAs
  • Execution of customer service requests (eg. Precabling if needed, cross connects and Hands & Eyes).
  • Execution of migration activities (Labelling, Installation, Documentation and testing).
  • Informs clients and the ECSC about progress in interventions and the delivery of any value added services, follows up on customer termination requests and questions.
  • Records the intervention in a local report for the customer Services manager and provides feedback to the sales force.
  • Makes suggestions for improving the quality and effectiveness of the interventions and customer services delivered as well as the quality and effectiveness of the data center.
  • Owner of 1st line support activities i.e., provide 24/7 availability and when necessary, manage and/or execute simple maintenance tasks (including simple emergency procedures) on request.
  • Single point of contact for ECSC outside business hrs.
  • Works closely with Facility and Site Management, Security, Service Transition and Service Delivery.
  • Monitors and documents customer services provided by external providers and accompanies customers that request access to Interxion’s centralized patching room.
  • Providing H&E support and responsible for the set-up and / or de-installation of Cross Connects, Cloud Connects and Customer Equipment Connections within SLA

Education & Experience

  • Minimum 2-year experience working in a data centre environment
  • Previous experience as a technician in an IT or industrious environment
  • Fluent in English, both written and orally.

 

A Bit About Us

Interxion: A Digital Realty Company, is a leading provider of carrier- and cloudneutral data center services across EMEA. With more than 700 connectivity providers in over 100 data centers across 13 European countries, we are at the heart of the internet – powering finance, communication, healthcare, creativity, entertainment, and life. As part of Digital Realty, our customers now have access to 49 metros across six continents. We’ve 2,800+ colleagues around the world who work together, come up with life-changing solutions and create connections that matter every day.

What We Can Offer You

Our rapidly evolving business sector offers the opportunity to be part of a courageous and passionate team that works together to understand and meet the changing needs of our global customers. Join us and you’ll be part of a supportive and inclusive environment where you can bring your whole self to work. As part of our team, you’ll get to work with people from different business areas, challenge the way we do things and put your ideas into action. We’ll also give you plenty of development opportunities so you can build a rewarding and successful career with us. This is an exciting time to join our business so apply now and make your mark on our future.

Want to know more about this position?

Get in touch with:

Pablo Navarro

Pablo Navarro

Recruiter

Send me a message

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