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Digital Realty


Director, Data Center Operations

  3 corporate place, Piscataway, NJ

Position Title: Regional Director – Data Center Operations

Location: Location is open to DLR locations: New Jersey/New York, Chicago area, or Boston region of Digital Realty

Your Role:

The Regional Director-Data Center Operations is responsible for the leadership, management and vision for the technical operations of Data Centers within the area of responsibility.   This individual will lead and manage Regional Managers of Data Center Operations in order to ensure top to bottom excellence and standardization in data center day to day and strategic service delivery.

The Director is a strategic thinker who also possesses the skills and ability to respond to tactical challenges that present risk to critical data center operations, and will work closely with other Regional Directors to ensure standards and consistency in service delivery across the portfolio. 


What you’ll do

  • Provide tactical and strategic leadership in the execution of Data Center technical operations.
  • Develop, revise and implement cost-effective and efficient solutions to meet the current and future requirements related to the operation of complex systems and processes supporting mission-critical data center facilities.
  • Frequently collaborate with other Regional Directors to ensure consistency and standardization in operations delivery.
  • Participate in global and/or regional Change Management Approval Board, ensuring all Change Management in region is comprehensive, complete, and ready for CAB approval prior to submission for global review.
  • Ensure execution of site-level and regional audits and drills, and develop/approve improvement plans and ensure compliance with all department KPIs.
  • Enforce uniform roll-out and implementation of standards, action bulletins, directives, and operational requirements across region.
  • Provide customer-facing presence for Data Center Operations with regards to in-region customer business reviews, strategic and tactical customer operations-related requests and projects/initiatives, operations issue escalation, resolution and follow-up.
  • Develop, lead and support in-region goals and initiatives.
  • Ensure consistency in regional capital budgeting, infrastructure upgrade strategic plans, and operational budgets.
  • Develop and implement strategies for in-region investment in Operations talent and team health, succession planning and opportunities for growth for operating staff.
  • Interface with peer departments (Sales, Sales Engineering, Asset Management, Design/Construction, etc.) to ensure operational concerns are represented and addressed consistently in accordance with DLR standards and requirements.
  • Identify and address gaps in process/procedures and regional staff skills/abilities that adversely affect the reliable and efficient operation of the in-region data centers.


What you’ll need

  • Undergraduate Degree in Engineering or related field preferred.
  • 10+ years experience in Mission Critical / Data Center related field.
  • Strong management presence with track record of strategic accomplishments and ability to respond to tactical challenges.
  • Strong leader with team building and talent development ability.
  • Excellent verbal and written communication skills.
  • Excellent knowledge of mission critical facilities, systems, interconnectivity, design, and operational best-practices.
  • Excellent organizational skills and the ability to effectively manage multiple projects, initiatives, and challenges simultaneously.


Desired skills

  • Proven high-level thinker skilled in complex problem solving, with excellent interpersonal, collaboration and prioritization abilities.
  • Mission Critical Data Center Facility Maintenance Programs/Practices
  • Mission Critical Data Center Facility Design and Operation Best Practices
  • Microsoft and Adobe Office Applications
  • Familiarity with Computerized Maintenance Management Systems and Change Management process.
  • Frequent travel within region and occasionally within the US
  • Digital Realty cares about the health and safety of its workforce, customers, and vendors.  Digital Realty encourages all new hires to be fully COVD-19 vaccinated by their start date. Employees who are not fully COVID-19 vaccinated will need to comply with our weekly COVID-19 testing requirements, subject to applicable workplace accommodation requirements.




A bit about us

Digital Realty supports the world's leading enterprises and service providers by delivering the full spectrum of data center, colocation and interconnection solutions. PlatformDIGITAL®, our global data center platform, gives customers a reliable foundation for scaling their digital business and efficiently managing data gravity challenges. The size and scale of our business puts us in a unique position to offer customers access to 290 facilities in 50 metros across 26 countries and six continents.


A bit about our Digital team

Our Operations team keeps our customers’ infrastructure running safely and securely. We get plenty of opportunities to take on a variety of tasks and develop our technical skills. From overseeing electrical power to cooling and fire suppression systems, our team plays a vital role in making sure everything in our data centers operates as it should.


What we can offer you

Our rapidly evolving business sector offers the opportunity to be part of a courageous and passionate team who work together to understand and meet the changing needs of our global customers.


Join us and you’ll be part of a supportive and inclusive environment where you can bring your whole self to work. As part of our team, you’ll get to work with people from different business areas, challenge the way we do things and put your ideas into action. We’ll also give you plenty of development opportunities so you can build a rewarding and successful career with us.


This is an exciting time to join our business so apply now and make your mark on our future.



The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.


Digital Realty offers a highly competitive compensation package, excellent benefits, and an environment that recognizes and rewards your contributions.


Digital Realty is an equal opportunity employer, EOE/AA/M/F/Vets/Disabled.  All applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability or protected veteran status, or other status protected by law or Company policy.



Digital Realty is a publicly traded company (NYSE: DLR) with investment grade ratings from all three major ratings agencies.


Please do not forward unsolicited resumes to any employee of Digital Realty and its subsidiaries. Digital Realty is not responsible for any fees related to unsolicited referrals.



Want to know more about this position?

Get in touch with:

Melissa Renfer

Melissa Renfer


Send me a message

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