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Digital Realty
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Technology Innovation

Sr. Associate, Solutions Engineering

  2323 bryan street, Dallas

Position Title:  Solutions Engineer

Location: Dallas, TX

Your role

This role will be an entry level position that will help you develop and build a Sales and Technical skillset required to work with Digital Realty’s diverse customer base worldwide.  As an Associate Sales Engineer, you will make an impact across multiple functions as you work collaboratively with your peers to deliver presales functional support to prospective customers. You will provide back of the house support to our front line engineers while learning electrical, mechanical, telecom, and related disciplines This position will give you the opportunity to gain knowledge about Digital Realty’s cutting edge approach to solving customers data gravity needs and the exciting data center industry overall. 

You will gain insight into space planning best practices and become proficient in data center design analysis.  You will also help coordinate resources to respond to RFP’s as you grow to take on your own accounts as a Sales Engineer.

What you’ll do

  • Assisting with and participating in prospect engagements, including assisting with customer RFP’s, preparing for site tours, sales calls, proposal generation, pricing and contract negotiations.
  • Participating in the evaluation of customer needs, the design and presentation of preliminary solutions to meet those needs.
  • Acquiring knowledge and understanding related to the facility infrastructure and nuances associated with various buildings.
  • Learning how to use state of the art CFD modeling software to analyze cooling architectures.
  • Using AutoCAD to assist customers with designing the most efficient layouts within the data center
  • Collecting and reviewing facility construction and engineering drawings with customers.
  • Learning how to review and apply information from the Design Engineering Guidelines in interactions with internal and external customers.
  • Liaising with the professional community, including attending technical forums.
  • Monitoring and evaluating technology trends in prospective and existing customer base.
  • Assisting with administration of training and development for the Sales Engineering Team.

Note: this description is intended to give you a general overview of the position and is not an exhaustive listing of duties and responsibilities.

What you’ll need

  • Bachelor's degree, ideally in Mechanical, Electrical, Architectural, Management Information Systems, Computer Engineering, Telecom, and Construction Management or the equivalent combination of education and experience.   
  • The ability to work cross-functionally with multiple internal stakeholders in providing customer solutions including cabinet configuration, electrical design, cooling strategies, and connectivity.
  • Excellent interpersonal and presentation skills. This is a customer facing role that will require excellent public speaking and presentation skills. Candidates should be familiar working with or on behalf of end users.
  • Basic understanding of at least one of the following:
    • Networking
    • Telecommunications
    • Electrical provisioning / configuration
    • Mechanical cooling systems
    • Electrical Systems
    • Knowledge of Design and Construction process is highly desirable
  • The ability to work well under pressure and take a proactive approach in handling issues and providing solutions.
  • Good organizational skills are a must along with a disciplined approach to completing assignments attention to detail and openness to suggest, entertain, and develop new ideas and procedures.
  • Able to juggle multiple projects and manage time with minimal supervision. Must be self motivated and able to manage his or her time responsibly to deliver projects on time.
  • Proficiency in MS Word and Excel; Visio and Adobe Acrobat.
  • Digital Realty cares about the health and safety of its workforce, customers, and vendors. Except in limited circumstances where an employee is legally entitled to an accommodation, Digital Realty requires all new hires to be fully vaccinated by their start date as a condition of employment. 

Preferred Qualifications for Consideration:

  • Project management skills including experience with document management and project tracking.
  • 2+ years of relevant experience working with a multi-customer data center or colocation provider, telecommunications, networking, data security, hosting, high tech facilities, mission-critical construction, engineering consulting or other related field.
  • Experience participating in data center / telecom projects, including coordinating design, subcontractors and construction.
  • General familiarity with datacenters, telecom carrier operations, or related business models.
  • Proficiency in AutoCAD, 6Sigma Room, IRI Tileflow, Adobe Illustrator and Visio a plus.
  • Must feel comfortable speaking in public and presenting to groups of 8-20 people in meetings and providing tours to large groups of people upwards of 50 when required.
  • The ability to:
    • Grasp big picture requirements and translate them into detail-level specifications.
    • Comprehend, analyze, and interpret complex project documents.
    • Apply installation standards and project tracking / management documents.
  • A bachelor's degree, ideally in an analytical field like engineering.

Just as important as your experience and skills will be the following characteristics and competencies:

  • A strong commitment to delivering excellent customer service to clients and co-workers.
  • The ability to:
    • Learn and apply technical and business concepts quickly.
    • Effectively respond, verbally or in writing, to sensitive issues, complex inquiries or complaints.
    • Make effective presentations and respond to questions from groups of managers, clients, customers and the general public.
    • Work well under pressure and take a proactive approach to unusual occurrences.
  • Good organizational skills, attention to detail and openness to new ideas and procedures.

A bit about us

Digital Realty supports the world's leading enterprises and service providers by delivering the full spectrum of data center, colocation and interconnection solutions. PlatformDIGITAL®, our global data center platform, gives customers a reliable foundation for scaling their digital business and efficiently managing data gravity challenges. The size and scale of our business puts us in a unique position to offer customers access to 290 facilities in 50 metros across 26 countries and six continents.

A bit about our Digital team

Technology & Innovation

Our Technology & Innovation team strives to innovate alongside our customers and empower their businesses to thrive. We work closely with our customers to develop insights-based, data-driven technical solutions and differentiated value propositions on PlatformDIGITAL® across the world. Operating in almost 50 cities globally means we understand how rapidly the world is evolving, so we’ve built a best-in-class development model to qualify, package; and enable cloud to core to edge hybrid IT solutions. Our deep technical heritage, combined with our global footprint, means the Technology Innovation team can create and deploy services and solutions that are at the heart of the digital economy.

 

What we can offer you

Our rapidly evolving business sector offers the opportunity to be part of a courageous and passionate team who work together to understand and meet the changing needs of our global customers.

Join us and you’ll be part of a supportive and inclusive environment where you can bring your whole self to work. As part of our team, you’ll get to work with people from different business areas, challenge the way we do things and put your ideas into action. We’ll also give you plenty of development opportunities so you can build a rewarding and successful career with us.

This is an exciting time to join our business so apply now and make your mark on our future.

Notes:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

Digital Realty offers a highly competitive compensation package, excellent benefits, and an environment that recognizes and rewards your contributions.

Digital Realty is an equal opportunity employer, EOE/AA/M/F/Vets/Disabled.  All applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability or protected veteran status, or other status protected by law or Company policy.

Digital Realty cares about the health and safety of its workforce, customers, and vendors. Digital Realty encourages all new hires to be fully COVID-19 vaccinated by their start date. Employees who are not fully COVID-19 vaccinated may need to comply with our weekly COVID-19 testing requirements if required per your job requirement, work location and customer obligations, subject to applicable workplace accommodation requirements

Digital Realty is a publicly traded company (NYSE: DLR) with investment grade ratings from all three major ratings agencies.

Please do not forward unsolicited resumes to any employee of Digital Realty and its subsidiaries. Digital Realty is not responsible for any fees related to unsolicited referrals.

 

 

Want to know more about this position?

Get in touch with:

Natalie Lucas

Natalie Lucas

Recruiter

Send me a message

Your future colleagues

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