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Operations

Technicien.ne Support Clients

  7-9 avenue des arts et metiers, Paris

Your role

Provide daily, in Interxion France Data Centers, a number of additional services and support throughout the duration of customer contracts.

What you’ll need

Customer Support activity:

  • Carry out interventions via customer tickets (restart of equipment, visual verification, investigation, shuffling, etc.)
  • Ensure the replacement and storage of tapes as planned and according to each customer contract
  • Communicate daily with the call center (ECSC) and customers
  • Report exhaustively to the Line Manager regarding the smooth running of tickets and the possible time overrun
  • Provide customer support upon request
  • Thoroughly complete the "CRM" tool for ticket management

IT / Telecom Wiring activity:

  • Perform the appropriate tests on the copper and fiber bypass;

Installation of connection jumpers, organize and physically manage the stock of these jumpers, resume labeling of connections, check the good adequacy between

A bit about us

Interxion: A Digital Realty Company, is a leading provider of carrier and cloud-neutral data centre services across EMEA. With more than 700 connectivity providers in over 100 data centres across 13 European countries, we are at the heart of the internet – powering finance, communication, healthcare, creativity, entertainment, life. As part of Digital Realty, our customers now have access to 49 metros across six continents. We’ve 2,800+ colleagues around the world who work together, come up with life-changing solutions and create connections that matter every day.

A bit about our team

Our Operations team keeps our customers’ infrastructure running safely and securely. We get plenty of opportunities to take on a variety of tasks and develop our technical skills. From overseeing electrical power to cooling and fire suppression systems, our team plays a vital role in making sure everything in our data centers operates as it should

What we can offer you

Our rapidly evolving business sector offers the opportunity to be part of a courageous and passionate team who work together to understand and meet the changing needs of our global customers. Join us and you’ll be part of a supportive and inclusive environment where you can bring your whole self to work. As part of our team, you’ll get to work with people from different business areas, challenge the way we do things and put your ideas into action. We’ll also give you plenty of development opportunities so you can build a rewarding and successful career with us. This is an exciting time to join our business so apply now and make your mark on our future.

Your future colleagues

“I enjoy making our customers happy.”

Charlene G.
Senior Customer Success Manager, APAC

“It’s satisfying to work with such a collaborative group of talented yet humble people.”

Peter A.
VP of Design and Construction, Australia

“My team is amazing and getting to work with them makes every day memorable.”

Crystalyn R.
Real Estate Manager, Dallas, TX

“We all have a voice and are heard.”

Demi P.
Assistant Real Estate Manager, Portfolio Operations, Piscataway, New Jersey

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